FAQS/ HELP

 

What is the lunch club?

The Lunch Club is a hub of local and unique food produced by passionate independent foodies. We curate menus and food experiences to suit your needs. Discovery is at the heart of our gusto. The Lunch Club connects adventurous foodies with passionate local foodies, facilitating discovery of new and unique menus, each tested for quality assurance before offered to you.


  1. I would like join The Lunch Club to sell my food. How do I do so?

    Thank you for your interest in joining The Lunch Club! Your first step is to email us at heythere@thelunchclub.asia with your name, description of your food and/or business, and your proposed menus. We will revert to your within 24 hours.

  2. Is there a minimum order?

    Minimum and maximum order varies by menu. Click through to your desired menu to view its minimum order. For customized orders, orders range from 6 pax to 600 pax, so contact us and order away!

  3. None of the menus displayed quite suits my needs. May I request for acustomized menu?

    Yes! Aside from the curated menus listed on thelunchclub.asia, we also offer specially designed menus to suit your particular occasion. Simply submit an enquiry and we will get back to you within 24 hours from the time of request.

  4. How do I know that you have received my order?

    We will send you a confirmation via email to the email address you have provided. Should you not receive a confirmation email, please contact at heythere@thelunchclub.asia and quote your order number in the subject line.

  5. Can I amend my order after I have placed it?

    For any order amendment please email us at heythere@thelunchclub.asia and quote your order number in the subject line. We will do our best to accommodate your request.

  6. Can I cancel my order after I have placed it?

    For any order cancellation please email us at heythere@thelunchclub.asia and quote your order number in the subject line. We will do our best to accommodate your request.

  7. I can’t wait! When will my food arrive?

    Before proceeding to payment, you will be asked to select the date that you would like to receive your order. This is where you let us know!

  8. Can I track my orders?

    Not at the moment. However, our development elves are working hard towards setting up a tracking system, amongst other improvements. Be sure to like us on Facebook and sign up for updates to be amongst the first to know about our ongoing upgrades!

  9. I don’t see my postcode in the drop down; will you still deliver to me?

    Postcodes that appear on the drop down in The Lunch Club’s order form are eligible for free delivery. If you don’t see your postcode in the drop down, simply select “others” and type in your postcode. We are working hard to continuously expand our regular delivery radius, but until we reach you, a small delivery fee might apply.

  10. How do I make payment?

    The current mode of payment is via direct transfer. Credit card and online banking options will be made available very soon. Be sure to like us on Facebook and sign up for updates to be amongst the first to know about our ongoing upgrades!

  11. Do I get any loyalty rewards from The Lunch Club?

    We are working on introducing reward points on your purchases (buyers) and sales (sellers) to be redeemed for discounts and vouchers. Be sure to like us on Facebook and sign up for updates to be amongst the first to know once these have been implemented!

  12. Do you cater events?

    We sure do! We cater in several formats to suit your needs be it individually packed meal boxes, canapé style, sharing plates or a combination of formats. Simply submit an enquiry and we will get back to you within 24 hours from the time of request.

  13. How do I give my feedback, if any?

    You will need to fill up a simple form. Our feedback are simple and they are based on a rating system.

  14. How do I return a defective product?

    Since our item has a short shelf live. You will not be able to return the defective product. However, we will be happy to refund your money or send you a gift voucher.

  15. What do I do if I receive a faulty item in my order?

    Please get in touch with us so that we can inform our sellers or partners of the faulty item received. We will then take the necessary steps to get you a replacement or a refund.

  16. How do I get my refunds?

    If you are looking to get a refund due to a faulty product, kindly get in touch with us so that we can assist you. If your request for refund is approved, it will take fourteen (14) days for us to send you a refund.

  17. If I am missing an item from my Order, what do I do?

    Please get in touch with us so that we can inform our sellers or partners of the faulty item received. We will then take the necessary steps to get you a replacement or a refund.

  18. What will you do with my personal data?

    We will keep it safely in our database. Any data provided by you will not be distributed without your consent. We are obliged to comply with the Personal Data Protection Act 2010.

  19. Is this safe?

    We take all actions within our means to ensure The Lunch Club is a safe and quality guaranteed platform to buy and sell on.  Any misrepresentation and/or fraud by any party will not be taken lightly and take every necessary step within reasonable means to curb any such situations.

  20. How do I make an enquiry?

    How do I make an enquiry? You may submit an enquiry via our enquiry form, drop us a messagee via Facebook or email us at heythere@thelunchclub.asia

  21. How will you assist me in my branding & marketing?

    We will provide various tools to assist you in your branding and marketing. We will hire a professional photographer to take photos of the food, draft the content and display them in our website.

  22. When will I receive my payments?

    You will receive your payments on the 15th of each calendar month.

  23. How will the Customers rate me?

    The Customers will rate you based on a star rating system. 1 star being thelowest and 5 stars being the highest.

  24. Is this safe?

    Yes, we take fraud very seriously.  Any misrepresentation and/or fraud by any party will not be taken lightly and we will take the necessary steps to curb such situations. We will not hesitate to commence legal proceedings against the defaulter.